Privacy Policy

We collect information you provide directly to us, such as when you request a demo, contact us, or use our services. This may include your name, email address, phone number, organisation name, and job title.

When you use our Hospital Information System (HIS), Laboratory Information System (LIS), or other healthcare IT products, we may process patient health data on behalf of your organisation as a data processor. In such cases, your organisation is the data controller.

We automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referring URLs.

To provide, maintain, and improve our healthcare IT products and services.

To respond to your enquiries, send demo confirmations, and provide customer support.

To send product updates, security notices, and administrative communications.

To comply with legal obligations, including healthcare data regulations in India (IT Act 2000, DPDP Act 2023) and applicable international standards.

To analyse usage patterns and improve the performance and security of our platform.

Rely Technologies is certified under the Ayushman Bharat Digital Mission (ABDM) and complies with the National Health Authority's data privacy guidelines.

Patient health data processed through our systems is handled in accordance with the Digital Information Security in Healthcare Act (DISHA) guidelines and the DPDP Act 2023.

We act as a data processor for patient health information. Your healthcare organisation retains full ownership and control of patient data.

We do not sell, rent, or share patient health data with third parties for commercial purposes.

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, and role-based access controls.

Our infrastructure is hosted on MEITY-empanelled data centres in India, ensuring data sovereignty.

We are ISO 27001:2022 certified, demonstrating our commitment to information security management.

We conduct regular security audits, penetration testing, and vulnerability assessments.

In the event of a data breach, we will notify affected parties in accordance with applicable law.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

Patient health data is retained in accordance with the Medical Council of India guidelines and applicable state regulations, typically for a minimum of 7 years.

You may request deletion of your personal data by contacting us at privacy@relyhealthtech.com, subject to legal retention requirements.

We do not sell your personal information to third parties.

We may share information with trusted service providers who assist us in operating our platform, subject to strict confidentiality agreements.

We may disclose information when required by law, court order, or government authority.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Under the DPDP Act 2023 and applicable regulations, you have the right to access, correct, and request deletion of your personal data.

You may opt out of marketing communications at any time by clicking 'unsubscribe' in any email or contacting us directly.

You have the right to lodge a complaint with the Data Protection Board of India if you believe your rights have been violated.

To exercise your rights, contact us at privacy@relyhealthtech.com.

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We use analytics cookies (Google Analytics) to understand how visitors use our website. This data is anonymised and aggregated.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email.

Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@relyhealthtech.com

Phone: 1800 572 9323