Turn every patient
experience
into reputation.
Rely Pulse helps hospitals capture feedback, resolve issues faster, and turn satisfied experiences into stronger public ratings. Capture first. Analyse instantly. Amplify what matters.
Your reputation is shaped by
the feedback you never capture.
Most hospitals hear from unhappy patients loudly, while satisfied patients often leave without saying anything.
Negative Bias
Unhappy customers are more likely to leave public reviews — creating a skewed picture of actual experience.
Positive Experiences Lost
Manual processes fail to capture positive feedback at scale — satisfied patients walk away silently.
Reviews Are Fragmented
Teams lack one view across Google, Facebook, Practo, and other review platforms — insights stay siloed.
The result: Lower trust, missed learning, and ratings that do not reflect the experience you actually deliver.
Capture first.
Amplify what matters.
A closed-loop workflow that separates public advocacy from internal resolution.
Capture
QR codes, SMS, WhatsApp, HIS triggers — feedback at every touchpoint.
Listen
Every response collected, timestamped, and categorised automatically.
Route
Happy patients go to review sites. Unhappy ones go to resolution — not the internet.
Resolve
Every complaint gets an owner, a status, and a tracked resolution path.
Amplify
Track reputation across platforms. Turn satisfied patients into public advocates.
Meet patients where
feedback is easiest.
Multiple collection routes with integration options for Rely HIS — from QR codes at discharge to automated SMS triggers.
“"Nursing staff was incredibly caring"”
Feedback isn't only for patients.
Rely Pulse creates a feedback loop across every person who shapes your healthcare experience.
Patient / Customer
Capture experience at key touchpoints — discharge, billing, reception — and route responses intelligently.
Doctor
Collect structured feedback on clinical and service experience from visiting and resident doctors.
Employee
Understand internal experience, identify operational friction, and improve retention through structured listening.
Events
Measure attendee experience at health camps, webinars, and workshops — and act on feedback quickly.
A complete reputation platform
From live review monitoring to closed-loop complaint resolution — every tool a modern hospital needs.
Reputation Command Centre
Unified review monitoring across Google, Facebook, Practo, and more — all on a single screen.
Feedback Inbox
Searchable, filterable feedback list — date, department, sentiment, channel, and status.
Department Analytics
Experience scores by department, location-wise trends, complaint themes, and resolution metrics.
Complaint Tickets
Every negative feedback auto-creates a ticket with owner, SLA tracking, and documented closure.
Multi-Stakeholder Feedback
Patients, doctors, employees, event attendees — structured feedback loops across every role.
NABH/NABL Compliance
Structured feedback evidence for accreditation requirements with audit-ready service quality reports.
See where experience breaks.
Convert feedback into operational intelligence so leaders know exactly where intervention is needed.
From complaint to closure.
Every issue has an owner, a status, and a next action. No response lost in a spreadsheet.
Identify
Negative feedback is automatically flagged and categorised by sentiment analysis.
Assign
Create a complaint ticket, assign ownership, and set SLA expectations.
Monitor
Track progress in real-time — escalation paths, resolution timelines, and SLA compliance.
Resolve
Close the issue with a documented outcome. Every resolution feeds back into learning.
Built for NABH/NABL readiness.
Structured feedback evidence and service quality reporting that supports accreditation requirements out of the box.
Make every experience
count.
Capture feedback. Resolve issues. Build trust. Grow your reputation. Join hospitals using Rely Pulse to turn patient experience into a competitive advantage.